Skilled Careers

Social Housing
Admin & Support

Tenancy and Leasehold Manager Role- Leasehold/Housing/Property Management (Temp to Perm)

Location: Greater London

North West London, UK

Tenancy and Leasehold Manager Role- Leasehold/Housing/Property Management (Temp to Perm)

Our client is looking for a confident and well versed Tenancy and Leasehold Manager for a role in their head offices in North West London on a temp to perm basis.

This role will be working within the Leasehold Division of a Housing Client and carrying out the following duties

To be a customer service champion ensuring that all contacts are owned and resolved through to completion seizing opportunities to implement innovative and creative solutions.
To assess and resolve a wide range of complex enquiries in accordance with established processes, procedures and policies with the objective of providing an outstanding customer experience. This includes, but is not limited to, permissions, licences, sublettings, assignments, tenancy visits, tenancy checks, general queries.
Be responsible to completely resolve queries, liaising with other teams in a seamless fashion in the background, and making sure any decisions on complex matters are quickly obtained to enhance the customer experience and avoid out of the ordinary queries taking long to resolve.
To utilise and promote a range of technologies to communicate with customers.
To use necessary business systems in an appropriate way to record information relating to all interactions in accordance with established processes, procedures and policies to ensure accuracy of information and efficiency when dealing with customers.
To carry out any home visits, site visits or office appointments to meet residents as required by any policy or process or agreed by the manager.
To achieve all personal or business objectives, measures or targets, service level agreements and quality standards to maximise customer satisfaction.
To work in a collaboratively and supportive way with internal colleagues, partners and other stakeholders to ensure the best possible experience is delivered for our customers.
To ensure customers can influence our services by passing feedback and making suggestions on how our processes, procedures and policies can be amended to provide a better customer experience.
To always represent the organisation in a professional and appropriate manner.
Pro-actively contribute to the reputation of out client to all customer contact channels and provide customer service in a professional, friendly and empathic way.
Undertake any other duties consistent with the basic objectives of the post and the objectives of the Customer Contact Centre.

Ideal candidate skills set/knowledge

Demonstrate an excellent standard of numeracy and literacy.
Excellent customer care and communication skills both oral and written.
Possessing resilience.
Working within tight statutory constraints in a high-pressure environment.
Ability to build excellent relationships across the business with all relevant stakeholders.
IT literate with knowledge of Microsoft office applications and ability to learn and use appropriate in-house systems.
Self-motivated, assertive and confident.
Experience of resolving residents’ queries for either homeowners or tenants or both.
Dealing with complex queries and challenging individuals in a constructive and effective way.
High level knowledge of statutory, legal and contractual framework around tenancy, homeowners and shared owners’ management.

Please note that this role is working within Leasehold and Tenancy Management and ideally you will have a good understanding of this and have worked in a similar role.

The role is temp to perm (Min 6 month temp) working Mon-Fri 7.5hours per week. The role is paying £16.48 GBP per hour PAYE (Umbrella Rate also available).

Due to the demand of this role, this advertisement my close early and we can only respond to applicants who have been shortlisted.

If you are interested in this role, please apply through the "Apply" Button or contact Emma on

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