Skilled Careers

Social Housing
Admin & Support

Customer Service Administrator/Agent- Housing/Gas/Admin (Permanent)

Location: Essex

Chelmsford, Essex

Customer Service Administrator/Agent- Housing/Gas/Admin (Permanent)

One of our large Property Services clients are looking to hire a Customer Service Administrator/Agent to join their team in Chelmsford, Essex on a permanent basis.

Due to contract expansion and our client winning works across London, Essex and Hertfordshire. They are looking to expand their team!

The main duties and responsibilities of the role are as follows

• Providing day to day administration support for various projects

• Planning/scheduling multi trade operative’s/engineers workloads via PDA/Online Booking systems

• Raising material orders for operatives

• Planning workload to meet completion date deadlines

• Collating all supporting documents including compliance for certifications for workers and booking in training when required.

• Recording, processing and resolving queries

• Liaising with internal teams, chasing progress and collating all supporting documents

• Ensuring all internal systems are consistently maintained by updating status on real time basis.

• Liaising with residents/operatives /surveyors/supervisors/clients • Answering telephone calls from customers with queries

• Producing update reports for internal management

The ideal candidate will have the following skills, experience and qualifications

• 2-3years’ experience in a similar role is preferred

• Being organised and efficient are key skills which you will utilise on a daily basis.

• Have a flexible approach to working, with the ability to work on their own initiative and as part of a team

• Good IT skills including Microsoft Office (including Excel, Word and Outlook) and extensive experience of using and updating databases.

• Excellent administration skills

• High level of customer service skills and a good telephone manner

• Excellent organisational and time management skills

• Excellent communication skills, both written and verbal

• High level of the English language, both written and verbal

• Have an excellent eye for detail and a flexible approach as well as being articulate and a good communicator

• Keen to learn and develop within an administrative role

• High level of accuracy and attention to detail

• Good customer service skills

• Experience of dealing with sensitive and confidential matters

• GCSE in Maths and English ideally.

This role is working within the Gas Servicing/Breakdown division of our clients offices and ideally you will have worked with M&E operations, construction, property services, social housing or domestic/commercial gas/heating sector. You will ideally be fully computer literate and be confident in all Microsoft Office packages.

This is a very diverse role with a company that invests in their staff with excellent training programmes and company benefits!

The role is offering a permanent contract on a salary of £18,000 PA and is working full time Mon-Fri 8am-5pm (hours are non-negotiable).

If this role sounds like you, please apply through the "Apply" button with your CV. For further information on the role, please contact Emma on 0207 065 7289

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