Skilled Careers

Social Housing
Admin & Support

Social Housing Call Centre Agent- Social Housing (Temp to Perm)

Location: Surrey

Kingston Upon Thames, Surrey, UK

Contact Centre Customer Service Advisor- Social Housing (Temp to Perm)

One of our social housing clients are looking for a Customer Service Advisor within their offices in Kingston Upon Thames on a temp to perm basis.

This role is based within a busy contact centre and you will be responsible for ensuring the smooth processing of incoming calls and administration. You will be responsible for speaking to residents, contractors and 3rd parties in regards to their repairs/maintenance enquiries alongside general enquiries. Duties involve Call handling, general administrator, data input, call logging, report writing and using our clients internal database system*. You will be expected to be a self-starter, motivated and have a knowledge and understanding of the social housing market. Ideally you will have a passion for working within a fast paced environment and have a sound knowledge of operating Microsoft Office.

You must be located within 1 hour maximum of the offices based in KT1. Ideally you will have worked within a similar capacity within the housing sector.

This role is working Monday-Friday 9am-5pm. Please note a permanent role may be offered on completion of a successful 3 month probationary period. This role is paying £11.89 GBP per hour PAYE.

Interviews will be taking place mid November 2018- these dates are set and you must be available on one of these days to attend if selected. There will be 3 parts to each interview including an online test (Numeracy and Literacy) that will be to be completed prior to attending an interview in the office.

Please only apply for the role if you meet the above criteria.

If you are interested in this role and would like to apply, please email Emma a copy of your CV and project portfolio to eschonwalder@skilledcareers.co.uk . Alternatively, if you would like to know more on this opportunity, please call me on 0207 065 7289

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