Skilled Careers

Social Housing
Planning / Scheduling
Repairs & Maintenance
Admin & Support

Resident Liaison Officer

Location: London

Job Title Resident Liaison Officer

Location Wembley, London

Salary £23,000 – £27,000pa (Temporary to Permanent position)

Job Purpose/Key Responsibilities To provide a mutually beneficial customer liaison service between residents, the Council and Contractors, before, during and after, the project in the tenants’ homes.


* Maintain and develop all tenant related activities with control and co-ordination whilst establishing close working relationships with all customers, clients and external stakeholders.
* Assist in delivering excellent customer service.
* Undertake any customer related initiatives including door to door surveys, visits to housing offices and telephone interview.
* Linking with customer/residents / line management.
* Make initial contact with residents.
* Visit tenants with details of work content.
* Communicating with residents/ client throughout the works programme.
* Attending meetings.
* Collating & presenting reports.
* Project administration.


* To establish and maintain effective, professional working relationships with internal and external stakeholders
* Ability to communicate at all levels
* Driving Licence is essential
* Strong numeracy and literacy skills
* To be able to prioritise workload in order to meet deadlines
* To be able to work as part of a team
* The ability to demonstrate a high degree of integrity, discretion, diplomacy commensurate with the nature of the post
* IT literate

If you are interested in this role and would like to apply, please email Chris a copy of your CV. Alternatively, if you would like to know more about this opportunity, please call me on 0207 065 7289.

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