Repairs Administrator / Planner
Location: East London
Job Title Repairs Advisor / Administrator
Salary £21,500pa moving to £22,500 after successful probation period + holidays and benefits
One of our social housing clients is looking for a Repairs Advisor / Administrator to join their team in Romford.
This role is based within a busy contact centre and you will be responsible for ensuring the smooth processing of incoming calls and administration. You will be responsible for speaking to residents, contractors and 3rd parties in regards to their repairs/maintenance enquiries alongside general enquiries.
* Call handling,
* General administrating,
* Update databases,
* Provide excellent customer service across different teams within the business and sub-contractors
* Log/run reports as required
* Speak with sub-contractors to receive updates on their progress and transferring this data onto the in-house system
You will be expected to be a self-starter, motivated and have a knowledge and understanding of the social housing market. Ideally, you will have a passion for working in a fast paced environment and have a sound knowledge of operating systems such as Opti-Time, DRS or similar systems.
Ideally, you will have a strong customer service background and be knowledgeable of the social housing sector.
If you are interested in this role and would like to apply, please email Chris a copy of your CV to firstname.lastname@example.org . Alternatively, if you would like to know more about this opportunity, please call me on 0207 065 7289