PERM – Resource Controller required in Olney – ASAP
4x PERM Vacancies – Resource Controller – based in Olney, MK46
Call Centre Experience required / Salary £22,000 – Monday to Friday
One of my new clients are currently seeking a number of resource controllers to join their expanding team based in Olney. The successful candidate has an opportunity to develop their skills as well as progress into possible HR opportunities. You will be responsible for providing excellent customer service to clients and making sure all jobs are processed accurately.
* Ensure full compliance with relevant health and safety requirements.
* Responsible for answering the telephone to clients and assisting them with their queries, including managing appointments.
* Responsible for handling of all work from initiation to completion according to SLAs and ensuring that daily reports and planning software are kept up to date.
* Monitor daily work volumes ensuring efficient use of resources to meet turnaround timescales and ensuring achievement of maximum efficiency.
* Identify any problems, potential causes and assist in setting appropriate actions to maintain KPI turnaround times.
* Liaise with line management to resolve issues relating to missed appointments or job related problems.
* Monitor job completion times and appointments kept and highlight any issues as appropriate.
* Responsible for the handling of customer complaints and onward referral.
* Responsible for compliance with all company policies, systems and procedures.
* Carry out any other duties necessary from time to time in support of the business.
Specifications You will be required to respond to situations quickly and efficiently as well as being highly motivated. If this sounds like you then please get in touch!
Contact Cassie Jones on 020 7065 7287 / 0771 509 1145