Out of Hours Planner/Scheduler- Social Housing (Temp to Perm- Night Shifts)
North London, UK- Enfield (EN1)
Out of Hours Call Handler/ Repairs Planner – Social Housing (Temp to Perm)
One of social housing clients are looking to hire a Call Handler/ Repairs Planner for a role in North working within their call centre on a temporary to permanent basis on an out of hours contract.
This role is working within a thriving call centre on a large social housing and reactive repairs contract. You will be responsible for carrying out the following duties
* Call handling- speaking with tenants, 3rd parties, contractors and operatives and ensuring their calls are passed on to relevant persons. * Emailing- tenants, contractors and line managers in regards to queries and repair requests. * Diary Management- ensuring that work is completed to set deadlines and meetings are diarised through Microsoft Outlook. * Administration- emailing tenants, data logging, dealing with requests on email and by post, updating information on internal databases , filing, scanning and sending letters. * General duties may also include minute taking, reception cover and general admin duties. Please note that this role is within the social housing sector and ideally you will have worked within a similar environment. Call handling skills are very advantageous and the delivery of excellent customer service at all times is essential. Please note that due to this being a fast paced role, this will ideally suit someone who is able to work to set deadlines and KPIs. The shifts on offer are as follows
Monday 12am – 8 am
Tuesday 12am – 8am
Wednesday 12am – 8am
Thursday 12am – 8am
Friday 12am – 8 1am
Saturday 12 am- 8 am
Sunday 12 am- 8 am
Please note that a permanent contract may be offered on completion of a 3 month probationary period. End Salary £21-23K PA DOE . Hourly rate £11.70 GBP per hour.
Interviews will be held mid-end of June 2018 with an Immediate start available.
If you are interested in this role and would like to apply, please email Emma a copy of your CV and project portfolio to email@example.com . Alternatively, if you would like to know more on this opportunity, please call me on 0207 065 7289