Night Shift- Social Housing Call Handler- Temp to Perm
North London, UK- Enfield (EN1)
Week Day Night Shift Repairs Call Handler- Social Housing (Temp Ongoing)
One of social housing clients are looking to hire a Call Handler/ Repairs Planner for a role in North working within their call centre on a temporary to permanent basis on an out of hours contract. This role is working within a thriving call centre on a large social housing and reactive repairs contract. You will be responsible for carrying out the following duties * Call handling- speaking with tenants, 3rd parties, contractors and operatives and ensuring their calls are passed on to relevant persons. * Emailing- tenants, contractors and line managers in regards to queries and repair requests. * Diary Management- ensuring that work is completed to set deadlines and meetings are diarised through Microsoft Outlook. * Administration- emailing tenants, data logging, dealing with requests on email and by post, updating information on internal databases , filing, scanning and sending letters. * General duties may also include minute taking, reception cover and general admin duties. Please note that this role is within the social housing sector and ideally you will have worked within a similar environment. Call handling skills are very advantageous and the delivery of excellent customer service at all times is essential. Please note that due to this being a fast paced role, this will ideally suit someone who is able to work to set deadlines and KPIs. The shifts on offer are as follows Week 1 Mon 1700 – 0000 Tues 1700 – 0000 Wed 1700 – 0000 Thurs 1700 – 0000
Week 2 Mon 1700 – 0000 Tues 1700 – 0000 Wed 1700 – 0000 Fri 1700 – 0000
Please note that a permanent contract may be offered on completion of a 3 month probationary period. End Salary £21-23K PA DOE . Hourly rate £11.70 GBP per hour umbrella or LTD.
Interviews will be held mid-end of December 2018 with an Immediate start available.
If you are interested in this role and would like to apply, please email Emma a copy of your CV and project portfolio to firstname.lastname@example.org . Alternatively, if you would like to know more on this opportunity, please call me on 0207 065 7289