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Housing Officer

Location: East Sussex

Job Title Housing Officer

Salary £17.33p/h temp to perm
Full Time – Monday – Friday – Overtime Available depending on forecasts

Location Hackney, London

We have a new opportunity for a Housing Officer to join my client’s team based in Hackney

This role is to support and assist residents to comply with the terms of their tenancy and lease agreement, be satisfied with their home and local environment and be active members of their community. To work with partners and statutory agencies to ensure that breaches of the tenancy agreement are acted upon and corrected using all types of enforcement action.

The responsibilities of a Housing Officer include

* Deliver a specialist aspect of service delivery, which engages customers/stakeholders and enables them to make effective use of the service
* Maintain all required records and information, analyse and interpret complex information, for input into reports
* Provide advice and guidance to colleagues, customers and stakeholders, manage escalated or complex customer issues within the specialist area
* Maintain information systems which support the specialist area, contribute to the development of these systems
* Work closely with others to clarify changing customer/organisational requirements
* Develop good working relationships, develop community links and communicate effectively with internal/external organisations/partners and stakeholders
* Ensure the necessary standards relating to safeguarding best practices/protocols are effectively communicated, monitored and maintained as relevant within the scope of this post

Requirements of a Housing Officer

* 2 years recent experience of housing management applied in a multi-cultural environment
* DBS that is of a satisfactory level is essential
* Able to manage a complex workload and demonstrate experience of using the various tools to deal with tenancy breaches
* Prioritises work, manages own time productively and identifies areas requiring attention in order to achieve targets

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