Skilled Careers

Social Housing
Administration
Management
Admin & Support

Contact Centre Team Leader

Location: London

The opportunity

We are looking for two Centre Team Leaders to supervise a team of Contact Centre Resolution Officers for a large housing assocation covering London and the South East. This is a three month temporary contract based in Bromley, Kent.

Contact Centre Team Leader will responsible for service delivery while leading the team of 6 Contact Centre Resolution Officers. The duties will include coaching, solving problems, conducting one to one meetings with team members. This is a fast paced role which requires working on different systems at a time. Experience of dealing with change in the workplace would be highly desirable for this role.

The ideal canddiate

* Previous experience of supervising staff in contact centre environment (ideally social housing)
* Familiar with Aspect and Microsoft Dynamics software
* Must be able to start on Monday 23rd April

Please apply online now, or contact Nicola Dickson for more information.

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