Call Handler/Repairs Administrator- Social Housing (Permanent)
East London, UK
Call Handler/Repairs Administrator – Social Housing/Repairs (Permanent)
One of our social housing clients are looking for a Call Handler/Repairs Administrator to join their team based in East London on a permanent basis. This role is working with a team within the repairs and maintenance team in the social housing sector and ensuring the delivery of excellent customer service to Tenants at all times. You will ideally have a knowledge of the sector, including a knowledge of trades such as plumbing, plastering, carpentry and electrical works.
Duties and Responsibilities
* Ensuring the smooth running of operatives diaries to attend repairs/maintenance works based on priority work load. This will be on our clients in house database. * Ensuring tenants are kept up to date on works being carried out and informed of appointments accurately. * Administration and data entry. * Call handling and taking note of tenants repairs issues accurately and coding them on the system * Utilising all aspects of Outlook and maintaining records on our clients in house data base- Excel may also be included. * Running reports on open jobs, closed jobs and follow up jobs for operatives. You will be trained on the clients internal system but will ideally have an understanding of repairs/maintenance CRM systems. Please note this role will be dealing with direct Maintenance Operatives, Tenants and Sub-Contractors. You will ideally have worked within a similar planning/scheduling role. You will ideally be fully computer literate and be able to work within set time frames against set deadlines. Repairs and maintenance experience is highly advantageous alongside planning/scheduling experience. This is an excellent opportunity to work your way up the ranks within a well established company!
This role is permanent offering up to 40 hours per week-starting salary is £22,000 PA. Mon-Fri 8am-5pm. Interviews are being held on the 21st of August 2019.
Our client would ideally like someone in place ASAP- August 2019. If you are interested in this role and would like to apply, please email Emma a copy of your CV and project portfolio to firstname.lastname@example.org . Alternatively, if you would like to know more on this opportunity, please call me on 0207 065 7289